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Ticket refunds for Kanye West’s cancelled St Petersburg concerts opened via INTICKETS on October 12, 2026. How to apply, handling times, service-fee updates and sources.
Last checked: October 13, 2026, 17:30 MSK
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WHAT CHANGED
Kommersant reported that INTICKETS began accepting refund applications on October 12. Standard review was advertised as 3–5 days, potentially up to 30 days under heavy demand; booking fees were reportedly excluded.
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Current status
The key facts from verified sources.
INTICKETS began accepting requests for refunds for Kanye West’s cancelled October 10–11 St Petersburg concerts on October 12, according to Kommersant. The reported standard review time is 3–5 days, potentially up to 30 days during heavy demand. This is not a guaranteed date for payment.
Kommersant reported that INTICKETS does not plan to refund booking service fees. Some users had trouble receiving login verification codes and emails when applications opened; follow official ticket-service instructions and never share one-time codes.
On September 30, SAY Agency announced that Ye’s Saint Petersburg concerts scheduled for October 10 and 11, 2026 will not take place on the planned dates.
On September 29, media channels circulated reports that the shows would not happen. Those reports were superseded on September 30 when SAY Agency officially announced the cancellation.
There is no confirmed venue for the October 10–11 shows. Gazprom Arena previously said no rental agreement had been signed and that its October calendar contained no concerts by foreign artists. The Saint Petersburg Committee for Culture also said it had no record of an approval application for the shows.
On September 24, a source at Access Opera, a partner of Ye’s tour, told 78.ru that the October 10–11 Saint Petersburg shows remained on. On September 25, the agency separately said it had issued no official cancellation statement and rejected circulated screenshots as its official position.
SAY Agency officially announced the cancellation on September 30. Before that announcement, the promoter had told ticket holders it would publish a final update by September 30.
SAY Agency says ticket refunds will begin on October 12, 2026. Earlier refund requests had been directed to the Russian promoter while the event status was unresolved.
Timeline
Kommersant reported that INTICKETS began accepting refund applications on October 12. Standard review was advertised as 3–5 days, potentially up to 30 days under heavy demand; booking fees were reportedly excluded.
Source ↗SAY Agency head Anna Subcheva again confirmed that ticket refunds are due to begin on October 12, 2026.
Source ↗Fontanka reported that buyers began receiving emails saying refunds would be handled through the automated INTICKETS service starting October 12.
Source ↗The Russian promoter said Ye’s October 10–11 Saint Petersburg shows will not take place as scheduled and that ticket refunds will begin on October 12.
Source ↗Telegram channels are circulating a report attributed to RBC saying the Kanye West shows in Russia will not take place. Budetili could not verify an accessible RBC primary article with that wording at the time of this check, and SAY Agency has not yet issued the promised update.
Fontanka reported that ticket holders are receiving messages from the promoter promising current information about the Ye shows no later than September 30. The promise itself does not confirm either that the shows will proceed or that they are cancelled.
Source ↗A source at Access Opera told 78.ru that the agency had not published an official statement cancelling the Saint Petersburg shows and that circulated messages presented in its name were not an official company position.
Source ↗After Access Opera’s cancellation message, SAY Agency did not publicly confirm or deny the cancellation. The Russian promoter said it would provide “all information” about the concerts on September 30 and asked ticket holders to wait for an official statement.
Source ↗Access Opera, a partner of Ye’s tour, told a ticket holder that the Saint Petersburg shows were cancelled and removed from the Yeezy and Access Opera sites. It directed refund requests to SAY Agency. At the time of this check, neither SAY Agency nor Ye had issued a public cancellation statement.
Source ↗A source at Access Opera, a partner of Ye’s concert tour, told 78.ru that the two Saint Petersburg dates remained October 10 and 11. 78.ru also noted that the listing had returned to SAY Agency’s site.
Source ↗The Kalininsky District Court of Saint Petersburg registered a new lawsuit against SAY Agency LLC over refunds for Ye concert tickets; it is the second such case in Saint Petersburg. The registration of the lawsuit does not by itself change the event's status; no official cancellation or postponement has been announced.
Source ↗A Moscow court accepted another lawsuit against SAY Agency LLC seeking a refund for Ye concert tickets. The registration of the lawsuit does not by itself change the event's status; no official cancellation or postponement has been announced.
Source ↗An administrator of SAY Agency's Telegram chat, speaking on behalf of the agency, apologized for insufficient communication with ticket holders, said the agency would not name new dates prematurely, and stated that ticket holders will be refunded in the established manner in the event of an official cancellation. This is not an official cancellation announcement: neither SAY Agency nor Ye has announced a cancellation or postponement of the shows.
Source ↗On September 18, the Saint Petersburg dates (October 10–11) disappeared from the city list on Ye's official tour website (tour.yeezy.com); the current schedule shows only international stops, including Jakarta, Houston, Dallas and Phoenix. SAY Agency attributed this to a reaction to the ongoing situation around the concerts and said it expects the listing to return once matters are resolved. At the same time, SAY Agency's own website and the yerussia2026.ru ticket page still show Kanye West, Saint Petersburg, October 10 and 11, and continue to offer tickets for sale. SAY Agency has not made an official announcement of cancellation or postponement; the venue remains unconfirmed.
Source ↗A Moscow magistrate court in the Sokolniki district registered a second civil lawsuit against SAY Agency LLC, filed by a buyer of a ticket for the October 11 Saint Petersburg show. The plaintiff is seeking a refund of 46,000 rubles for tickets bought "on promotion," plus compensation for moral damages and a statutory penalty. The registration of the lawsuit does not by itself change the event's status; no official cancellation or postponement has been announced.
Source ↗In a response dated September 16, published September 17, the Saint Petersburg Committee for Culture said it has no record of an approval application for the Ye concerts being filed; the response also cited the venue's own position that no rental agreement has been signed. No official cancellation or postponement has been announced.
Source ↗A lawsuit has been registered against SAY Agency LLC related to refunding ticket payments. The registration of the lawsuit does not by itself change the event's status; no official cancellation or postponement has been announced.
Source ↗A member of Kanye West's (Ye's) team told Izvestia that holding the concerts in Saint Petersburg is in doubt and that a concert in Moscow is under consideration. This is not a confirmed relocation: there is no official announcement, no Moscow venue and no new dates, and the Saint Petersburg shows have not been officially cancelled. Gazprom Arena does not confirm hosting the concerts. Staff recruitment for 10–11 October is, according to Fontanka, an old working listing and not new confirmation.
Source ↗A separate report covered refunds for Ye concert tickets and a consumer warning from Rospotrebnadzor. This is a consumer-rights story and does not change the status of the concerts themselves: the promoter has not announced a cancellation. Statutory refund rights remain applicable if the event is cancelled, postponed or replaced.
Gazprom Arena again stated publicly that its October 2026 events calendar contains no concerts by foreign artists and that it does not confirm hosting Ye's concerts. A rental agreement signed by both parties has not been publicly confirmed.
Source ↗SAY Agency again said the October 10 and 11 shows have not been cancelled by the promoter and that it does not plan to change the dates or the announced venue; additional paperwork is in progress and nearly all matters are settled. Documents published by the agency confirm that venue negotiations took place but are not confirmation of a rental agreement signed by both parties.
Source ↗A SAY Agency representative, Anna Subcheva, said the agency expects to announce the outcome of negotiations with Gazprom Arena shortly but did not disclose the current stage of the talks. No official confirmation of a signed venue agreement was available at the time of checking, and no cancellation was reported.
RBC sources said nothing prevents Ye's Saint Petersburg concerts from going ahead. SAY Agency said it has signed the venue agreement on its side and is awaiting Gazprom Arena's signature; the concerts have not been cancelled. There is still no official confirmation that the venue has countersigned the agreement.
Source ↗The promoter said on its Telegram channel that the shows are not cancelled: preparations are proceeding as planned, and the dates remain listed on the artist's official site. The venue situation is unchanged — Gazprom Arena still has not confirmed the rental.
Source ↗Gazprom Arena says it did not sign a rental agreement and the shows cannot take place there. SAY Agency denies cancellation. No replacement venue or final cancellation has been officially announced.
Source ↗According to SAY Agency CEO Anna Subcheva, more than 100,000 tickets were sold in two days. The promoter said the stage and special set pieces will be brought in from abroad, while Russian companies will provide lighting and sound equipment. The October 10–11 dates and Gazprom Arena remain unchanged.
Source ↗Dmitry Peskov declined to confirm or discuss a possible Putin–Ye meeting, saying it was outside the scope of the presidential administration. SAY Agency's reports remain unconfirmed by the Kremlin. The October 10–11 concert status is unchanged.
Tickets paid for from 14 through 23 August 2026 are treated as promotional tickets and are subject to restrictions on voluntary refunds. These restrictions do not apply if the event is cancelled, postponed or replaced. From 24 August, tickets are sold under the standard refund terms.
SAY Agency reported 81,000 tickets sold across the two concerts. Sales continue and more seats will be released gradually. The October 10–11 dates and Gazprom Arena remain unchanged.
Source ↗The promoter says Ye hopes to arrange a meeting during his visit. No meeting has been confirmed.
Source ↗SAY Agency warned fans to use only the official sales platform.
Gazprom Arena listed both October dates.
The promoter confirmed Kanye West in Saint Petersburg.
FAQ
Yes. On September 30, 2026, SAY Agency officially announced that the October 10 and 11 Saint Petersburg concerts will not take place.
On September 30, SAY Agency officially announced that Ye’s October 10 and 11 Saint Petersburg concerts will not take place. Earlier the dates remained listed while the venue was unresolved; the current status is cancelled, with refunds starting October 12.
Yes, INTICKETS opened refund applications on October 12, 2026. Kommersant reported that the service normally reviews claims in 3–5 days, or up to 30 days with heavy demand. Customers should follow instructions from the actual ticket operator and consult the sale terms about fees.
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